Content Removal & Complaints

Last updated: May 30, 2026

Overview

Femma takes complaints and removal requests seriously. This page explains how to reach the right team for the issue you are reporting, what to include in your message, and what to expect after you send it.

All reports are reviewed by trained reviewers in good faith. We may ask follow-up questions to verify a report, and we may remove, disable, or restrict access to content while we investigate.

1. What You Can Report

You can use this process to report any of the following:

  • Content that violates our Safety & Prohibited Content Policy, including content involving minors, non-consensual scenarios, violence, hate, or other prohibited categories
  • Non-consensual sexual content, including intimate-image abuse and synthetic sexual content depicting a real, identifiable person
  • Misuse of a real person's name, face, voice, or other identifying features — including deepfakes, voice clones, and impersonation
  • Copyright infringement (see also our DMCA / Copyright Policy)
  • Trademark misuse or brand impersonation
  • Privacy concerns about information that identifies you or another person
  • Safety concerns, harassment, threats, or doxxing
  • General abuse reports about another user's conduct on the Service
  • Suspected underage access to the Service

2. Where to Send Your Request

Choose the channel that matches your report:

Safety, abuse, prohibited content, likeness misuse, deepfakes

Email abuse@femma.ai

Copyright infringement (DMCA)

Email legal@femma.ai and follow the procedure in our DMCA / Copyright Policy.

Privacy requests & data subject rights

Email privacy@femma.ai — see our Privacy Policy for details.

Suspected underage access

Email support@femma.ai — see our Age Policy.

Account, billing, or general support

Email support@femma.ai or visit our Support page.

3. What to Include

To help us act quickly, please include as much of the following as you can:

  • A clear description of the content or behavior you are reporting
  • Where it appeared (URL, page, feature, or screenshot if available)
  • The approximate date and time you encountered it
  • The reason it violates our policies or your rights
  • Your relationship to the issue (for example: you are the depicted person, the rights holder, a parent or guardian, or a concerned user)
  • Your contact information so we can follow up
  • For copyright complaints: the additional information described in our DMCA Policy
  • For likeness or deepfake complaints involving you: a statement that you are the depicted person and that the use is not authorised

If your report involves sensitive personal content, please describe it in general terms — do not attach the content itself unless we ask you to. We will only request what we need to review the report.

4. What Happens Next

When we receive a report, we will:

  • Acknowledge receipt, usually within 1 to 2 business days
  • Review the report against our Terms of Service, Safety Policy, and applicable law
  • Where appropriate, remove or disable access to the content, restrict features, or suspend or terminate the responsible account
  • Preserve relevant records for safety, compliance, or legal purposes
  • Cooperate with valid legal process, including subpoenas and court orders, in accordance with our Privacy Policy
  • Report to authorities (including NCMEC) where required by law
  • Follow up with you if we need more information or to share the outcome of our review

Our response is calibrated to the severity of the issue. Reports involving minors, non-consensual sexual content, or imminent safety risks are prioritised and may result in immediate account termination and reporting to authorities.

5. Good-Faith Reporting

Reports are reviewed in good faith. We may ask for additional information to verify your identity or your relationship to the reported content. We may also decline to act on reports that are incomplete, outside the scope of our policies, or already resolved.

Knowingly false, misleading, or abusive reports — including reports submitted to harass another user — may themselves result in action against the reporter's account.

6. Related Policies